Beijing Zhihe Dafang Technology Co., Ltd. is a leading AI company that serves sales and customer service agents. Kezhiyin is a cutting-edge conversation intelligence platform in China. Kezhiyin has launched a series of AI products for tele-reps and customer service agents, including Phonebot, Agent Assist and audio compliance System to help call-center agents better serve their clients, improve efficiency and increase customer satisfaction.
Kezhiyin builds its ASR(Automatic Speech Recognition) and NLP(Natural Language Processing) technology in house, which enables deep customized models that have superior performance in specific contexts. With strong technical strength and focus in customer success, Kezhiyin's conversation intelligence solution has been widely recognized and trusted by insurance, government, banking, education, automotive and other industries. Kezhiyin was awarded as the fourth batch of national high-tech enterprises in 2018, and won the "Top Ten Recommended Brands in 2018 Call Center" prize.