智能坐席助手

客知音

为您的呼叫中心实现智能化升级,提升服务水平,我们不遗余力!

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关于公司

北京智合大方科技有限公司是一家服务于企业销售和客服的前沿AI科技公司,旗下品牌客知音是国内领先的智能对话分析平台。客知音为电话销售和客服团队推出了一系列AI产品,包括智能外呼系统、智能坐席助手和AI语音质检推动企业销售和客服智能转型,提升专业水平和服务效率,从而提高客户满意度,实现品牌智能升级。

客知音拥有人工智能语音、语义全栈技术,可定制专属业务场景引擎模型。凭借雄厚的技术实力和完善的服务体系客知音智能话务解决方案受到了保险、政府、银行、教育、汽车等行业的一致认可和信赖。客知音已被评选为2018年第四批国家高新企业,荣膺“2018年呼叫中心十大推荐品牌”。

Beijing Zhihe Dafang Technology Co., Ltd. is a leading AI company that serves sales and customer service agents. Kezhiyin is a cutting-edge conversation intelligence platform in China. Kezhiyin has launched a series of AI products for tele-reps and customer service agents, including Phonebot, Agent Assist and audio compliance System to help call-center agents better serve their clients, improve efficiency and increase customer satisfaction.

Kezhiyin builds its ASR(Automatic Speech Recognition) and NLP(Natural Language Processing) technology in house, which enables deep customized models that have superior performance in specific contexts. With strong technical strength and focus in customer success, Kezhiyin's conversation intelligence solution has been widely recognized and trusted by insurance, government, banking, education, automotive and other industries. Kezhiyin was awarded as the fourth batch of national high-tech enterprises in 2018, and won the "Top Ten Recommended Brands in 2018 Call Center" prize.